Except in cases of emergency, we’ve found scheduled appointments allow us to give you the time and attention you and your pet need while maintaining our quality-of-care standards and keeping everyone’s waiting time to a minimum. So normally, we see you and your pet by appointment only.

Since health concerns can sometimes develop overnight, we begin each day with several slots open for same-day appointments. These appointments fill quickly, so the earlier in the day you call, the more likely one of these appointments will be available for your pet. As an alternative, we may ask you to drop off your pet to be seen by a doctor as soon as possible between scheduled appointments.

If your pet experiences a medical emergency during our office hours, call our office immediately. We may ask you to bring your pet to the clinic right away, or we may recommend going straight to an emergency clinic. Whether we see you or refer you out depends on the nature of the emergency, the diagnosis and treatment needed, how busy we already are that day and the hours to closing.

Some days at the clinic are busier than others, and the later in the day you call, the more challenging it may be for us to work you in. If your pet is seriously ill or injured and we know diagnosis and treatment are beyond the scope of what our medical team can handle that day, we will refer you to one of the area emergency clinics.

We realize being referred out for an urgent need can be upsetting. Please be assured, on the relatively rare occasions when we make these referrals, our foremost concern is always to see that our patients receive the care they need in the most timely way.

On those rare occasions when we fall behind schedule because of a medical emergency, we appreciate your patience and understanding. If you have already arrived for your appointment, we’ll advise you of the estimated delay and if you’d like, reschedule your appointment. If you haven’t yet arrived, we’ll try to contact you by telephone and reschedule.

If your plans change and you find you are unable to keep a scheduled appointment, we greatly appreciate your calling us to let us know at least 24 hours in advance.

If you arrive late for a scheduled appointment, we may ask you to wait while we see clients who have arrived for their appointments on time, or we may ask you to reschedule your appointment.

Appointments with the veterinarians are set at 30 minutes. If you are more than 15 minutes late, you will probably be asked to reschedule unless the appointment following yours is open. If your pet is acutely ill, we may offer the option of working you in following our next on-time appointment.

We allocate 15 minutes for each appointment with a technician. If you are more than five minutes late, we may try to work you in or we may ask you to reschedule, depending on the purpose of the appointment, our work load and how late it is in the day.