We’ve found scheduled appointments allow us to give you the time and attention you and your pet need while maintaining our quality of care standards and keeping everyone’s waiting time to a minimum. Typically, we see you and your pet by appointment only.
On those rare occasions when we fall behind schedule because of a medical emergency, we appreciate your patience and understanding. If you have already arrived for your appointment, we’ll advise you of the estimated delay and if you’d like, reschedule your appointment. If you haven’t yet arrived, we’ll try to contact you by telephone and reschedule.
Cancellation and Late Policy
If your plans change and you find you are unable to keep a scheduled appointment, we greatly appreciate your calling us to let us know at least 24 hours in advance.
If you are 10 or more minutes late to your scheduled appointment with the veterinarian, you will be asked to reschedule unless the appointment following yours is open. If your pet is acutely ill, we may offer the option of working you in following our next on-time appointment.
We allocate 15 minutes for each appointment with a technician. If you are more than 5 minutes late, we may try to work you in or we may ask you to reschedule, depending on the purpose of the appointment, our work load and how late it is in the day.