Except in cases of emergency, we’ve found scheduled appointments allow us to give you the time and attention you need while keeping your waiting time to a minimum. So normally, we see you and your pet by appointment only.
Since health concerns can sometimes develop overnight, we begin each day with two or three slots open for same-day appointments. These appointments can be scheduled by calling our office before bringing your pet in for non-emergency care. The earlier in the day you call, the more likely one of these slots will be open.
If your pet experiences a medical emergency during our office hours, we will see you immediately, without an appointment. It is helpful if you call to let us know you are on the way.
On those rare occasions when we do fall behind schedule because of a medical emergency, we appreciate your patience and understanding. If you have already arrived for your appointment, we’ll advise you of the estimated delay and if you’d like, reschedule your appointment. If you haven’t yet arrived, we’ll try to contact you by telephone and reschedule.
If your plans change and you find you are unable to keep a scheduled appointment, we greatly appreciate your calling us to let us know at least 24 hours in advance.
If you arrive late for a scheduled appointment, we may ask you to wait while we see clients who have arrived for their appointments on time, or we may ask you to reschedule your appointment.