Category Archives: Clinic News

Expanding to Serve You Better

As of Monday, May 6, we began welcoming clients and patients to our spacious new wing! Our new entrance, lobby and four exam rooms are now in use!

Phase two of our expansion and renovation projects is now underway, and will involve the renovation of the original building to house exam rooms five and six, a dedicated dental suite, a dedicated surgery room and doctors’ offices.

We promise to have an official open house once all construction is complete!

It won’t be long before we’ll be welcoming clients and patients to our new lobby!

Inside our new addition, walls and floors and being finished. Outdoors, concrete walkways have been poured.

The brick work is done!

Brownsburg Animal Clinic expansion

We’re delighted to be at the drywall stage!

Progress! We are so excited to see our dreams of a bigger, better facility being realized right before our eyes!

Taking shape, inside and out!

Hoping the rain holds off another day!

The addition is taking shape! The trusses were put in place on December 19.

As of Saturday, December 15, our concrete slab is in place! First, the pea gravel:

Then, the finished concrete. With every construction milestone, we grow more excited about welcoming clients and patients to our new space!

 

Here’s how the foundation looked, as of November 29.

The footings were poured on November 20.

After years of dreaming, planning and preparation, Brownsburg Animal Clinic’s expansion and remodeling project  is at last underway!

We’re building an addition that will double the size of our hospital as well as reconfiguring and remodeling our existing space. When the project is completed in Spring 2019, we will offer our clients and patients—

  • A spacious new lobby
  • Four more, larger exam rooms
  • Dedicated surgical and dental suites
  • An updated pharmacy
  • An updated business office
  • An expanded parking area

New construction and remodeling are scheduled to be completed this Spring. In the meantime, we apologize for any inconvenience.

Find out more about our expansion and renovation project.

New Practice Management Software System to Go Live May 1

We’re installing a new practice management software system!

With our expansion and renovation project nearly done, we are upgrading to a new practice management software system. The new system is set to go live on Wednesday, May 1.

Once the new system is up and running, you’ll find it quicker and easier than ever to schedule appointments, check out after a visit and get answers to questions requiring us to access your pet’s medical records.

We’ve been working closely with the vendor for weeks now, migrating our database, learning the new software and preparing for as seamless a transition as possible. In the event of glitches, we will appreciate your patience as we resolve any issues and master our new, improved system.

We’ve set up a Quick Records Update form so you can easily let us know of any updates to your contact information. We’d like for our database to be as current as possible!

All of us on the Brownsburg Animal Clinic team feel honored to care for you and your furry family members. We truly enjoy working with you to help maintain your pet’s health, and we’re looking forward to using this new tool to improve our services even further!

Our One-Star Review

Recently, Brownsburg Animal Clinic received its first one-star online review. We discovered it among our eight five-star ratings on Google, and it dropped our overall rating to 4.5. Our perfect 5.0, based on 37 reviews, still stands on Facebook. We also have three 5-star ratings on Yelp.

The one-star review was from someone whose cat had died, and the reviewer blamed the drugs the cat was taking–Cerenia, used to treat vomiting in dogs and cats, and “Covenina,” most likely a reference to Convenia, which we prescribe to treat urinary tract infections in cats.

The reviewer also blamed us. The rest of the review criticized our veterinarians personally as “archaic” and “old school young but stupid” doctors who might be able to treat dogs, but “cats not so much!”

The review concluded with a suggestion that we fire our “partner.”

Naturally, we found this review distressing. Our first impulse was to respond to it online, but upon further reflection, we decided it was better to flag it for review by Google, which prohibits personal attacks in its online reviews, and hope it will be taken down.

Meanwhile, we want to express our sympathy to the client for the loss of his or her cherished cat. Every one of us at the clinic has lost pets of our own, and we understand the pain, grief and yes, sometimes even anger, that are often part of the recovery process.

We also want to note that the drugs mentioned as “killers” are both safe, highly effective medications that have been in use for the past 5 to 10 years–hardly “archaic.” If your pet is taking either of these drugs and you have concerns, please call us to discuss the benefits and risks of the drugs for your pet.

Finally, we want to assure our clients that all of our doctors and medical staff are well-qualified, dedicated general practitioners who follow best practices and protocols in both feline and canine medicine. As small animal practitioners, we keep up with the veterinary medical literature concerning both cats and dogs, and all of us meet all continuing education requirements. We are capable and confident of our ability to provide high-quality medical care for your pet. When more specialized care is called for, we do not hesitate to refer you to the appropriate specialist.

We hope all our clients will feel free to discuss any issues they have about the care we provide in our clinic. If you have a question or concern with our diagnoses or treatment recommendations, we encourage you to discuss it at the time of your visit. While our veterinarians are not always available to take phone calls for much of the day, we are happy to return calls to answer your questions. So please, leave us a message and we will contact you as soon as we are able.

Thank you to all the clients who have awarded us top ratings. We dedicate ourselves to continuing to deserve your trust and loyalty!