Category Archives: Clinic News

Expanding to Serve You Better

Update Impacting Clinic Visitors Saturday, August 3

We thought the paving was all done last Saturday, but a portion of the re-paved older lot needs a do-over, scheduled for Saturday morning, August 3.

Plenty of convenient parking is available in the new lot, and for the sake of our more anxious patients, we hope the noise from the heavy equipment will be minimal!

Update Impacting Clinic Visitors Wednesday, July 24 through Saturday, July 27

We’re almost done!

As we’re putting the finishing touches on our newly-renovated interior space, we have one more major undertaking left to complete on the outside: the parking lots.

In preparing for this phase of the project with our builder, we learned this is a two-day job. First, they have to rip up existing blacktop and haul that away, smooth everything out to prepare the surface and finally pave over both the old and new parking areas surrounding the clinic.

One option was to shut down the clinic for two days straight. But we said no to that! Instead, to minimize the impact on our clients and patients, we worked out the best compromise we could to allow us to stay open and still get our new parking lots done.

The ripping up and surface prep will begin on Wednesday, July 24, and the paving will take place on Saturday, July 27. During that time, parking will be limited to the grassy area just in front of the new gravel parking lot.

We know it’s going to be a mess from Wednesday through the rest of the week, with uneven terrain to cross over a greater distance from your car to the front door. There’s also going to be heavy, at times noisy equipment on site, so that your pet may feel anxious.

We apologize in advance for the inconvenience and commit ourselves to helping minimize the impact on you and your pet as much as we possibly can.

If you visit the clinic between now and Saturday and need help getting yourself and your pet into the building, use your mobile phone to call us from your car when you arrive, and a team member will be more than happy to come out and assist you. If you don’t have a mobile phone, call us when you leave your house and we’ll be on the lookout for you! We’ll also escort you and your pet back out to your car after your appointment to get you on your way back home without incident.

Whether or not you will be visiting us during the parking lot paving, to all our clients—thank you so much for your patience and encouragement during our expansion and renovation project. You’ve all been so understanding and so complimentary as our long-dreamed-of facility has taken shape. We can’t even begin to tell you how much we appreciate your bearing with our mess over these many months!

We look forward to serving you in our spacious new, improved facility for many years to come!

Friday, June 28 Update

With new construction done, we’ve been hard at work, radically reconfiguring and renovating our original spaces. We’re especially excited to see our new dental suite taking shape in the space formerly occupied by exam rooms two and three and the pharmacy. Our new table and light will be installed the first week of July, and all our dental equipment—previously in the shared surgical suite—will be moved to this dedicated space for dental procedures soon afterwards.

Below are photographs taken Friday, June 28, of the space reclaimed for doctors’ offices from exam room three, plus a little extra space from the previous reception area. Dr. Brady’s office will occupy the remaining reception area space. Those brand new cabinets are being installed in our new pack and prep area.

Monday, May 6 Update

As of Monday, May 6, we began welcoming clients and patients to our spacious new wing! Our new entrance, lobby and four exam rooms are now in use!

Phase two of our expansion and renovation projects is now underway, and will involve the renovation of the original building to house exam rooms five and six, a dedicated dental suite, a dedicated surgery room and doctors’ offices.

We promise to have an official open house once all construction is complete!

It won’t be long before we’ll be welcoming clients and patients to our new lobby!

Inside our new addition, walls and floors and being finished. Outdoors, concrete walkways have been poured.

The brick work is done!

Brownsburg Animal Clinic expansion

We’re delighted to be at the drywall stage!

Progress! We are so excited to see our dreams of a bigger, better facility being realized right before our eyes!

Taking shape, inside and out!

Hoping the rain holds off another day!

The addition is taking shape! The trusses were put in place on December 19.

As of Saturday, December 15, our concrete slab is in place! First, the pea gravel:

Then, the finished concrete. With every construction milestone, we grow more excited about welcoming clients and patients to our new space!

 

Here’s how the foundation looked, as of November 29.

The footings were poured on November 20.

After years of dreaming, planning and preparation, Brownsburg Animal Clinic’s expansion and remodeling project  is at last underway!

We’re building an addition that will double the size of our hospital as well as reconfiguring and remodeling our existing space. When the project is completed in Spring 2019, we will offer our clients and patients—

  • A spacious new lobby
  • Four more, larger exam rooms
  • Dedicated surgical and dental suites
  • An updated pharmacy
  • An updated business office
  • An expanded parking area

New construction and remodeling are scheduled to be completed this Spring. In the meantime, we apologize for any inconvenience.

Find out more about our expansion and renovation project.

Our One-Star Review

Recently, Brownsburg Animal Clinic received its first one-star online review. We discovered it among our eight five-star ratings on Google, and it dropped our overall rating to 4.5. Our perfect 5.0, based on 37 reviews, still stands on Facebook. We also have three 5-star ratings on Yelp.

The one-star review was from someone whose cat had died, and the reviewer blamed the drugs the cat was taking–Cerenia, used to treat vomiting in dogs and cats, and “Covenina,” most likely a reference to Convenia, which we prescribe to treat urinary tract infections in cats.

The reviewer also blamed us. The rest of the review criticized our veterinarians personally as “archaic” and “old school young but stupid” doctors who might be able to treat dogs, but “cats not so much!”

The review concluded with a suggestion that we fire our “partner.”

Naturally, we found this review distressing. Our first impulse was to respond to it online, but upon further reflection, we decided it was better to flag it for review by Google, which prohibits personal attacks in its online reviews, and hope it will be taken down.

Meanwhile, we want to express our sympathy to the client for the loss of his or her cherished cat. Every one of us at the clinic has lost pets of our own, and we understand the pain, grief and yes, sometimes even anger, that are often part of the recovery process.

We also want to note that the drugs mentioned as “killers” are both safe, highly effective medications that have been in use for the past 5 to 10 years–hardly “archaic.” If your pet is taking either of these drugs and you have concerns, please call us to discuss the benefits and risks of the drugs for your pet.

Finally, we want to assure our clients that all of our doctors and medical staff are well-qualified, dedicated general practitioners who follow best practices and protocols in both feline and canine medicine. As small animal practitioners, we keep up with the veterinary medical literature concerning both cats and dogs, and all of us meet all continuing education requirements. We are capable and confident of our ability to provide high-quality medical care for your pet. When more specialized care is called for, we do not hesitate to refer you to the appropriate specialist.

We hope all our clients will feel free to discuss any issues they have about the care we provide in our clinic. If you have a question or concern with our diagnoses or treatment recommendations, we encourage you to discuss it at the time of your visit. While our veterinarians are not always available to take phone calls for much of the day, we are happy to return calls to answer your questions. So please, leave us a message and we will contact you as soon as we are able.

Thank you to all the clients who have awarded us top ratings. We dedicate ourselves to continuing to deserve your trust and loyalty!