Our Triage System

We manage our clinic work flow using a triage (pronounced “tree-ahzh”) system, allowing us to address the most urgent medical problems before less urgent or routine issues.

Medical emergencies receive highest-priority treatment.

Scheduled procedures and appointments are our next-highest priorities. We set aside specific times for such procedures as surgeries and dental cleanings and see patients visiting the clinic by appointment in as timely a way as possible. Fortunately, most days our procedures go as expected, our clients arrive on time for their appointments and we are able to adhere fairly closely to our schedule.

We reserve a few appointments each day for patients with emerging health issues who need to be seen right away. We encourage clients without an appointment to call first before bringing their pet to the hospital.

Occasionally, when we are unable to provide the urgent care a pet needs in a timely way, we refer clients to the emergency clinic. We understand these referrals can be upsetting to clients who are worried about their pet’s condition and depending on us to provide the necessary care.  Be assured, we refer patients out only when absolutely necessary and always in the interest of the best possible medical outcomes for the pet.

Clients dropping off stool and urine samples for testing and those requesting prescription refills are served as time permits on the same or the following business day.