Dog being held in owner's arms

Our ‘New Normal’ Continues

To you, our valued client—

Thank you for your patience and goodwill as our “new normal” continues to evolve.

Like veterinary practices nationwide, we are busier than ever! Pet adoptions have been on the increase, and since people have been spending more time at home, they’ve been paying closer attention to their pets and noticing more potential health problems.

Demand for our services is at an all-time high, and all of us are grateful for the opportunity to keep doing the work we love, caring for our patients and clients!

Wellness Visits

Many practices—ours included—built up a backlog of deferred wellness visits during March and April, when we were able to offer only essential care.

I’m happy to report the backlog of deferred wellness visits has eased somewhat. Wellness appointments are now available within a week or two—particularly to those who call to schedule early in the week.

Getting ‘Back on Track’

The adjustments we made following the July 4 holiday are working out well as level 4.5 of the governor’s “Back on Track” plan continues.

Since we reopened our building to clients—while continuing to offer curbside service to those who prefer it—we’ve received positive feedback for both types of appointments.

Those 70-75% of clients who are choosing to come inside tell us they feel safe, and they appreciate our stepped-up precautions—continuing to wear masks and maintain physical distance and sanitizing all exam room surfaces, including doorknobs, after every visit.

We still have about 25-30% of clients choosing curbside service for scheduled appointments, and curbside service continues for food and prescription pick-ups.

Our check-in process remains the same.

  • Whether you plan to come inside or wait in your car, call the front desk at (317) 852-3323 when you arrive in our parking lot for your appointment.
  • If you want to come inside with your pet, wait for a team member to escort you into the building, straight into an available exam room.
  • Please plan on having no more than two people come inside with your pet. (Additional family members may be present for a euthanasia.)
  • We will be wearing masks and doing our best to maintain at least 6 feet of distance from you throughout your visit, but keeping our distance may be a challenge during the exam. That’s why we expect you to bring and wear your own mask and stay as far away as possible from our team members to protect all of us! 

Expect Delays

Call volume remains extraordinarily high.

When you call the clinic, if you are not calling about a medical emergency, you may be placed on hold—even if you’re calling simply to let us know you’ve arrived in our parking lot for your appointment.

Please be patient as we handle our calls as efficiently as we can. One of our team members will reconnect with you as soon as possible.

There may also be delays in our technician’s arrival at your car to bring you and/or your pet into the building. With the return to inside service, additional sanitation measures have to be completed between appointments. We need extra time to keep everyone safe!

My team and I understand waiting can be frustrating!

I assure you, we are doing our very best to respond promptly to every call we receive, in order of urgency, and to operate as efficiently as we possibly can while handling a combination of curbside and in-house appointments.

Regardless of your wait time, we expect you to be civil to our team members, once they are able to help you.

Drop-Offs to Minimize Your Wait Time

In many cases, dropping off your pet and returning later that day for pick-up is a great way to minimize your wait time while getting your pet the care he or she needs in a timely way.

If your pet’s medical needs are not urgent, a drop-off can be a convenient way for you to avoid a potentially long wait on a busy day.

Dropping your pet off frees you to make better use of your own time, knowing a veterinarian will see your pet as soon as possible and you’ll be notified immediately when your pet is ready for pick-up.

Welcoming Our New Associate

To further meet the increased demand for services, I’m  pleased to announce Kelli M. Barton, DVM, will be joining our team as an associate, working on Wednesdays and Thursdays, starting October 7.

Dr. Barton has been in practice since 2012, bringing a wealth of knowledge and experience to the clinic. We’ll be introducing her to you more fully in the coming weeks.

For the Good of Your Pet

Throughout the past seven months, our dedication to caring for our beloved pet-patients while keeping everyone safe has remained the first priority for our entire team.

We are all under unprecedented levels of stress and uncertainty, making it more important than ever to treat each other with kindness and consideration. 

Thank you for entrusting us with your pet’s care. We look forward to continuing to serve you, and we hope you and your loved ones are staying well.

Sincerely,

Timea H. Brady's signature

 

 

Timea H. Brady, DVM
Owner, Brownsburg Animal Clinic

P.S. We have been experiencing a higher-than-average number of “no-call/no-show” appointments in recent months. If you find you are unable to keep a scheduled appointment, please call or email us—ideally, at least 24 hours in advance of the appointment time—so we can offer the appointment to another client.