To make sure our patients have uninterrupted access to their prescription drugs, Brownsburg Animal Clinic has recently updated our prescription refills policy, asking clients to allow at least 48 hours or two full business days for us to process refill requests.
Previously, we expected to refill most prescriptions within 24 hours—and we often still do.
But in these times of increased demand for our services, we’ve determined a more realistic turnaround time is 48 hours, or two full business days.
For drugs we don’t normally keep in stock, the lead time required could be even longer.
If we haven’t examined your pet recently, we may not be able to approve the refill until you’ve scheduled an appointment for an exam.
And if the prescription is for a controlled substance, Indiana law requires us to comply with strict regulations to help prevent drug abuse and drug trafficking, creating additional paperwork and documentation before we can dispense the drug.
What This Policy Change Means to You and Your Pet
If your pet has an ongoing need for a prescription drug, we ask for your cooperation in making sure you have it on hand when you need it. That means:
- Keeping an eye on your supply and requesting the refill well before you run out.
- Calling or emailing to ask if an examination will be required before the refill can be approved and if so, scheduling an appointment.
- Being prepared to supply identifying information and a photo ID of the pet’s owner and/or the person to whom we’ll be dispensing the drug if the prescription is for a controlled substance.
For more details about how we manage prescription drugs—including Indiana’s Prescription Monitoring Program for controlled substances—visit the Prescriptions and Refills page on our website.