Woman reading magazine with dog

COVID-19 April 11 Update

To you, our valued client:

We’re still here for you and your pet!

And we deeply appreciate that you continue to be here for us as we work together to keep your pet happy and healthy in these challenging times.

We’re continuing to take extra precautions to minimize the risks of infection for you and our staff, including curbside service (see details of some fine-tuning below), and still closing an hour early at 5:00 p.m. on weekdays.

Essential Services

Under our governor’s stay-at-home order—now in effect until Monday, April 20—it’s still OK to bring your pet to our clinic for essential veterinary care that can’t safely or feasibly be delayed.

Here’s what that includes:

  • Care for sick and injured pets
  • Emergency care
  • Rechecks for follow-up and ongoing treatment
  • Puppy and kitten wellness visits for essential vaccinations
  • Rabies vaccinations required by state law
  • Required recurring visits for medicines such as Cytopoint, Adequan and ProHeart and fluids for kidney disease

Surgeries and Dental Procedures

As directed by our governor, we are doing our part to conserve personal protective equipment—masks, gloves and gowns—in support of our counterparts in human medicine.

As long as this vital protective gear remains in short supply, we are rescheduling elective surgeries and dental procedures for later in the year.

Our doctors are examining and diagnosing patients and advising clients case-by-case on whether a recommended procedure can be safely deferred without impacting the pet’s wellbeing and quality of life. If it can’t be deferred, we will encourage you to schedule an essential procedure sooner rather than later.

Preventive Care Exams and Vaccines for Adult Pets

Essential preventive care exams and routine vaccination boosters for adults pets, other than rabies vaccines, can be safely postponed for a short time, but not indefinitely!

As always, for most adult pets, we recommend annual preventive care exams, including heartworm checks. For older pets and those with serious chronic health conditions, we recommend more frequent exams.

If you’re not sure when your pet is due for an exam and vaccines, call the clinic at (317) 852-3323 to find out and discuss options. If your pet needs prescriptions refilled before you can schedule an exam, our doctors may be able to prescribe a limited quantity of some medications to see your pet through the coronavirus crisis.

Our doctors will assess your pet’s situation and prescribe as needed to assure the pet’s safety and wellbeing—typically prescribing a one-month supply at a time until you can bring your pet for an exam.

For heartworm preventives, if your dog has missed more than one or two monthly doses, a heartworm blood test will be needed before we can safely restart the prescription. If you’ve forgotten or fallen behind on monthly heartworm preventive doses, call the clinic at (317) 852-3323 to schedule a test.

Curbside 2.0

Our curbside service protocol has been working well, and we greatly appreciate your cooperation with this “new normal” intended to protect all our clients and staff from the coronavirus. We plan to continue allowing only staff inside the clinic for the foreseeable future.

Now that we have some experience with curbside service, we’ve done a bit of fine-tuning. Here’s how it works now:

  • Call in advance to make an appointment for your pet’s visit.
  • To make check-in as efficient as possible, a technician will call you before the visit to discuss your pet’s history and the reason for the appointment. As time permits, we are normally making these calls the afternoon before morning appointments and the morning before afternoon appointments.
  • When you arrive for the appointment, call the front desk at (317) 852-3323 to let us know you’ve arrived in our parking lot.
  • A technician will come to your car and bring your pet into the clinic for examination and treatment.
  • Cats must be in a secure carrier—not loose in your vehicle. We provide secure leads for dogs.
  • Our staff will not reach into your vehicle for your pet. We’re asking you to place cat carriers on the ground by your vehicle for the staff member to pick up or stand with your dog on a leash by your vehicle until the staff member secures the slip lead and you can safely hand the dog off.
  • Unless it’s a drop-off appointment or special arrangements have been made in advance and approved by the veterinarian, we expect clients to remain in their vehicles in our parking lot throughout the appointment.
  • All communication concerning diagnosis, treatment options and check-out will take place on the phone.
  • At the conclusion of the appointment, a staff member will return your pet, along with any prescribed medicines or foods, to your car.
  • We ask that you practice social distancing throughout your visit to our clinic, refraining from any physical contact and maintaining a minimum distance of six feet from our team members and other clients who may be waiting in the parking lot.

If you need to visit the clinic to pick up food or medicine, we ask for more than the usual 24-hours’ advance notice during these challenging times. Call well ahead of time, charge the merchandise to your credit or debit card, and we will let you know when your order will be ready. Call the front desk when you arrive for pickup and we will bring it out to you.

You can also order supplies for delivery directly to your home from our online VetSource store.

If You Are Ill

If you have an appointment scheduled and are experiencing coughing, shortness of breath, fatigue or fever, or if you know you have had close contact with someone with COVID-19, we ask that you call us to reschedule.

If your pet has a medical emergency and you are ill, we strongly encourage you to have a healthy family member or trusted friend bring your pet to the clinic for treatment.

If you are unable to make these arrangements, call us to let us know you’re ill and discuss options for getting your pet the care needed while protecting our team.

Thank you!

Personally and on behalf of the entire Brownsburg Animal Clinic team, I want to thank you for continuing to entrust us with your pet’s care and for collaborating with us to keep all the humans involved safe as well!

We’re all in this together, and we appreciate your support!

Sincerely,

Timea H. Brady's signature

 

 

Timea H. Brady, DVM
Owner, Brownsburg Animal Clinic

P.S. We’re receiving more than the usual number of phone calls from clients these days. We appreciate your patience as our team works as efficiently as possible to field your questions while handling our appointments and other patient care responsibilities.